Privacy Policy

HandymanBeacon is operated by North Star Logic Group LLC, located in Dallas, Georgia, USA. HandymanBeacon provides a contractor marketplace, lead generation services, contractor profile tools, quote request workflows, review features, and related platform services for home-service businesses and homeowners.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit or use HandymanBeacon, create a contractor account, submit a quote request, communicate with us, use AI-assisted features, or otherwise interact with the platform.

We collect information that you provide directly, information created through your use of the platform, and information provided by service providers that help us operate HandymanBeacon.

• Account information, such as name, email address, login credentials, account settings, and authentication records.
• Contractor profile information, such as business name, services, service areas, photos, public profile content, business contact details, licenses or credentials when provided, and other contractor-supplied information.
• Homeowner quote request information, such as name, contact details, job location, project description, preferred timing, photos, budget or estimated value, and other details a homeowner chooses to submit.
• Lead and contact information used to route, notify, unlock, manage, and follow up on homeowner requests.
• Payment and billing information, including subscription status, plan information, invoices, billing contact details, and payment records processed through Stripe.
• Usage and device information, such as pages viewed, browser type, device type, referring pages, IP address, approximate location, and logs used for security and service operations.
• Communications and support requests, including messages sent through support, email, quote workflows, inbox tools, chatbot interactions, or other platform communication features.
• Review submissions, including review request records, homeowner responses, ratings, written feedback, moderation status, and related job or quote request context.
• AI-assisted feature interactions, including prompts, homeowner intake responses, chatbot conversation content, recommendations, generated drafts, or other inputs and outputs used to provide AI-assisted functionality.

We use information to provide, secure, improve, and operate HandymanBeacon and to support the marketplace relationship between homeowners and contractors.

• Create accounts, authenticate users, and maintain secure sessions.
• Create, publish, maintain, and display contractor profiles.
• Route homeowner quote requests to the relevant contractor or contractor organization.
• Deliver quote request notifications, homeowner details, and quote request access when permitted by the contractor's plan.
• Operate marketplace, search, directory, profile, quote request, and contractor dashboard features.
• Support review requests and verified homeowner review workflows.
• Provide customer support and respond to account, billing, technical, or legal requests.
• Detect, prevent, and investigate fraud, spam, abuse, policy violations, and unauthorized access.
• Monitor service security, reliability, performance, and usage trends.
• Manage billing, subscriptions, invoices, plan access, and account administration.
• Send service notifications, transactional emails, account messages, and product updates when permitted.
• Improve products, workflows, user experience, AI-assisted tools, reporting, and marketplace performance.

Homeowners voluntarily submit information when requesting a quote, contacting a contractor, using a form, or interacting with an AI-assisted lead capture feature. This information may include contact information, property or project details, photos, notes, scheduling preferences, and other information needed to evaluate the requested service.

Quote request information may be shared with the contractor or contractor organization the homeowner contacts, subject to the contractor's plan access and platform settings. Contractors may use this information to respond to the homeowner, provide estimates, schedule work, deliver services, and manage the relationship.

HandymanBeacon is not responsible for contractor actions after information is provided to them, including how a contractor communicates with homeowners, evaluates a job, provides an estimate, performs services, or stores information outside the HandymanBeacon platform.

Contractor profiles are designed to help homeowners discover and evaluate local service providers. Public contractor profiles may display business information, services, service areas, photos, reviews, ratings, profile status, and other content chosen or provided by the contractor.

Contractors are responsible for ensuring that profile content they submit is accurate, lawful, and appropriate for public display. Published profile information may be indexed by search engines or viewed by visitors outside the contractor's dashboard.

HandymanBeacon may support verified homeowner reviews tied to real quote requests, jobs, or review request workflows. Contractors cannot directly create verified reviews for themselves through the verified review system.

Reviews may include ratings, written feedback, submission dates, contractor profile associations, and related review request records. Reviews may be moderated before or after publication and may be displayed publicly on contractor profiles, marketplace pages, or other HandymanBeacon surfaces.

Published reviews may remain visible after submission, subject to moderation, legal obligations, platform integrity needs, and applicable rights.

HandymanBeacon may use AI-assisted features to support chatbot lead capture, automated lead routing, lead quality recommendations, business workflow suggestions, draft responses, and other contractor tools.

AI features may assist with processing information, but they do not replace human decision-making. Contractors remain responsible for reviewing AI-assisted outputs, confirming job details, making business decisions, and communicating accurately with homeowners.

Payments, subscriptions, invoices, and billing workflows are processed through Stripe. HandymanBeacon does not store full payment card information. Stripe may collect and process payment information according to its own privacy policy and terms.

We may store billing records, subscription status, plan details, transaction references, and related account information needed for billing, tax, accounting, compliance, support, and fraud prevention purposes.

HandymanBeacon may use cookies, local storage, pixels, log data, and similar technologies to operate and improve the platform. These technologies help us keep users signed in, protect accounts, understand service performance, prevent abuse, and measure marketplace activity.

• Authentication cookies used to sign users in and maintain account access.
• Session cookies used to keep the platform working across page views.
• Security cookies and logs used to detect abuse, unauthorized access, and suspicious activity.
• Profile-view tracking cookies used to avoid counting every refresh as a new contractor profile view.
• Google Analytics 4, using Google tags and related cookies, used to understand aggregate website and product usage such as page views, navigation paths, device/browser information, approximate location, and referral sources.

Users may opt out of Google Analytics through Google's available browser tools. Browser settings may also allow you to block or delete cookies, although some platform features may not work properly without required cookies.

We share information only as needed to operate the platform, provide requested services, comply with legal obligations, protect rights and safety, and support the marketplace.

• Contractors and contractor organizations that receive homeowner quote requests, request details, review requests, or related platform communications.
• Homeowners when a contractor responds, requests a review, sends an estimate, schedules a service, or communicates through supported workflows.
• Stripe for payment processing, subscription management, billing, invoicing, and fraud prevention.
• Supabase for authentication, database hosting, storage, security, and related backend infrastructure.
• Google OAuth for account sign-in when a user chooses to authenticate with Google.
• Google Analytics for website and platform measurement.
• Resend for transactional email delivery, service notifications, and platform communications.
• Hosting, infrastructure, monitoring, security, and support providers that help us operate HandymanBeacon.
• Government authorities, courts, regulators, or third parties when required by law, legal process, or to protect rights, safety, security, or platform integrity.
• Successors or acquirers in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transfer.

We retain information for as long as reasonably necessary to provide the platform, manage accounts, operate the marketplace, comply with legal obligations, resolve disputes, enforce agreements, maintain records, and protect users and the service.

We may retain records for legal, security, billing, fraud prevention, operational, and compliance purposes, even after an account has been closed or deleted.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include authentication, access controls, encrypted connections, provider security controls, logging, monitoring, and operational policies.

No internet service, cloud platform, or method of electronic transmission can guarantee complete security. Users should protect their login credentials and notify us promptly if they believe their account or information has been compromised.

Depending on where you live and how you use the platform, you may have rights or choices regarding personal information. You may contact us to request assistance with:

• Accessing certain personal information associated with your account or request.
• Correcting inaccurate or outdated account, profile, contact, or quote request information.
• Requesting deletion of certain personal information, subject to legal, security, billing, fraud prevention, operational, and compliance needs.
• Managing account information, contractor profile content, notification settings, and billing settings where dashboard tools are available.
• Managing email preferences or unsubscribing from non-essential marketing communications while still receiving required transactional or service messages.

California residents may have additional rights under applicable California privacy laws. Subject to verification and legal exceptions, these may include:

• Right to Know what categories of personal information we collect, use, disclose, and retain.
• Right to Access specific pieces of personal information we maintain about you.
• Right to Correct inaccurate personal information.
• Right to Delete personal information, subject to legal, operational, security, billing, fraud prevention, and compliance exceptions.
• Right to Opt Out of the sale or sharing of personal information where applicable.

HandymanBeacon does not sell personal information. We also do not knowingly sell or share personal information of children under 16. To exercise California privacy rights, contact us using the information at the end of this policy. We will not discriminate against you for exercising rights provided by applicable privacy law.

HandymanBeacon is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to HandymanBeacon, please contact us so we can review and take appropriate action.

HandymanBeacon relies on third-party services to operate authentication, payments, infrastructure, email, analytics, and related platform functions. These providers may process information according to their own privacy policies and terms.

• Google OAuth for optional Google account sign-in.
• Stripe for payment processing and subscription billing.
• Supabase for authentication, database, storage, and backend services.
• Resend for transactional email and platform notifications.
• Google Analytics for website and usage measurement.

We may update this Privacy Policy from time to time to reflect changes to our services, providers, legal obligations, marketplace features, or business practices. When we update the policy, we will revise the effective date above. Continued use of HandymanBeacon after an updated policy is posted means the updated policy applies to your use of the platform.

If you have questions, requests, or concerns about this Privacy Policy or HandymanBeacon's privacy practices, please contact us: